Introduction
A lot of my activity at the moment is consulting with the hospitality sector and Covid-19.
It sounds perplexing — and I’ll be honest, I’d rather complete a risk assessment on something like DSE or manual handling than a virus.
I can see the workstation and the person using it, which is a good place to start. Although this is a new coronavirus, it still behaves like other viruses, so completing risk assessments for Covid-19 isn’t as tricky as I would have thought. Most venues don’t have to spend too much money and can make practical adjustments.
Duty of Employers
The term “reasonably practicable” comes from the Health and Safety at Work Act and is the most often used duty for employers to keep their workplaces safe and reduce the risk of accidents and harm occurring.
It’s about taking a pragmatic, common-sense approach.
This coronavirus is a new hazard — and yet, think about the measures you’ve put in place to reduce the chance of catching it. Looking back, the actions you’ve taken are practical and, in hindsight, common sense.
I don’t like quoting the phrase “reasonably practicable” when consulting with business owners or managers as it can sound too “health and safety clipboard.”
Instead, I prefer asking questions that make sense in the real world:
- What does your common sense tell you?
- What do you think will happen if you do nothing?
These questions help business owners anticipate how harm or accidents might occur. So, next time you’re risk assessing your own workplace hazards, just ask yourself those two questions.
The Big Problem: Perception and Complacency
Apparently, we don’t all think the same — which means we don’t all share the same “common sense.” One person might see danger; another might see very little risk.
Another big issue is complacency. People stop seeing what’s been in front of them all along — it’s human nature.
The term “likelihood” is commonly used in risk assessment, and it’s a problem.
When I teach risk assessment, people often say an accident is “unlikely to happen.” Why? Because it’s never happened before.
That sounds reasonable — but it’s a mistake.
The accident only needs to happen once.
Once it happens, someone gets hurt — maybe for life. That one time is enough.
In short, businesses don’t always see what’s around them or they think “it won’t happen.”
Real Examples from the Workplace
- Propped open fire doors: During a walkabout with staff and managers while delivering Fire Safety training, I asked about the risk staring us all in the face. No one noticed the blocked fire door — even though staff were sitting outside smoking across the doorway. On my next visit, there was a new smoking area.
- Friday drinks: Another business provides alcoholic drinks on Friday afternoons. I had to ask the tough question: “Do staff then all drive home?”
It had the desired effect — followed by a conversation about alcohol-free options.
How to Get Around Human Nature and Complacency
- Get a fresh pair of eyes.
It’s a mistake to complete risk assessments entirely on your own. Another colleague might help, but ideally involve multiple perspectives. - Involve your staff.
They know the workplace best and may spot hazards others miss. - Increase awareness.
Some businesses simply aren’t aware of relevant health and safety laws, such as DSE requirements.
Bringing in Expert Support
That’s where I come in.
A fresh pair of eyes with health and safety knowledge and some tough love.
My job is to ask the hard questions and be honest in my feedback. Even if business owners don’t like what I have to say, sugar-coating would be negligent.
I aim to help you reduce risk, not downplay it.
Practical Solutions to Combat Complacency
- Regular staff meetings with health and safety on the agenda — everyone can find time for a short monthly meeting.
- Encourage staff to take ownership of health and safety.
- Nominate COVID Champions, First Aiders, Fire Wardens, etc.
- Refresh training regularly (e.g., Food Safety every 3 years).
- Keep the conversation alive in the workplace.
Final Thoughts
Whether it’s COVID, DSE or First Aid, I’m happy to visit your premises, ask questions, and have a good look around.
I teach Risk Assessment, so you’re in good hands — and I promise to tell you how it is.